Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward – always working to ensure welcoming, respectful, and skillful care. Join Concentra, and see what makes us different and better.
The Solutions Analyst I is responsible for delivering quality customer service by accepting warm transfers, or incidents escalated from support specialists in an assigned area(s) when incidents are not resolved on the first call. This position is primarily responsible for ensuring that all support interactions are answered and resolved. For any unresolved issues they will work with vendors or other needed functional teams until resolved. The analyst coordinates and communicates with other IS resources to improve solutions support as well as introduce new support items to the support team. When recurring incidents occur, the analyst may initiate problem management processes to determine root cause or known resolutions.
The Solutions Analyst will assist the Solutions Specialists to as coach and mentor, assuring that knowledge and training materials are accurate and up to date.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Education Level: Associate Degree
Degree must be from an accredited college or university.
Job-Related Experience
Job-Related Skills/Competencies
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.