Physician Director of Medical Operations

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

As the Director of Medical Operations, you will build clinical teams focused on service delivery, driving key business metrics, clinician support and growing core business. Also, responsible for implementation of strategy and maintaining internal and external relationships across the markets. Ensures superb patient care, satisfaction, and employer experience. Accountable for clinical management of all sites (centers and on-sites) within area of responsibility. 100% G&A with 80% of the time spent at sites.

• Ensures quality and patient safety through the execution of clinical model across markets and service lines
• Manages key clinical and financial metrics including but not limited to PI’s, CMP, case length, days to first recheck, Specialist Referral Rate and other disability management and referral pattern metrics delivered by Clinical Analytics, holding clinicians accountable
• Monitors and coaches clinical outcomes and intervenes in outlier cases
• Maintains clinical proficiencies in patient care and EMR/PM systems to support the ability to coach and fill in as needed. Identifies need for Coding and EMR Specialists intervention for field re-training.
• Participates in appropriate risk management activities
• Drives patient and client experience/satisfaction metrics such as TAT, NPS, NPER, ENPS
• Mentors clinicians on service delivery (e.g. managing difficult patients)
• Works collaboratively with therapy and operations to ensure optimal support and workflows to foster caring environment for treatment
• Maintains and leverages relationships with employers, payers, referral sources, networks, local communities, stakeholders to drive market growth while responding to requests within 24 hours
• Mentors and coaches clinicians regarding the clinical model, outcomes, business metrics, patient/client satisfaction and center management
• Develops colleague success through all aspects of the talent life cycle for clinicians within the area including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning
• Ensures patient care delivery teams are functioning at an optimal level
• Fosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition
• Leads and promotes collaboration across multiple disciplines and teams to achieve clinical and business outcomes
• Develops and executes action plans to address gaps in financial performance and growth across service lines to achieve the annual business plan
• Plans and executes strategies as well as new clinical and business processes within the region
• Manages clinical staffing and personnel costs
• Manages and monitors key clinical and financial metrics including efficiencies, cost per encounter, coding and documentation, and others, while understanding the relationship between these and financial outcomes

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Board Certified in Occupational Medicine, or other Primary Care specialty (such as Emergency Medicine, Family Medicine, or Internal Medicine)
• Current unrestricted medical license in state of jurisdiction as required for clinical and/or business duties
• Unrestricted DEA license for state of jurisdiction
• Medical degree (MD) or Doctor of Osteopathy (DO) degree from accredited institution

Job-Related Experience

• Minimum five years directly applicable experience including relevant clinical and supervisory experience for clinical scope
• Preferred three years of experience in managed care, physician management and occupational/preventive medicine consulting with employer groups
• Experience developing and leading medical quality improvement programs, preferably in a managed care setting
• Understand relevant worker's compensation laws, state medical board requirements/processes and risk management processes

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Strong service philosophy, mentality and a focus on achieving all aspects of defined service standards
• Agrees, supports, and commits to Concentra’s core practice standards and Policies and Procedures
• Excellent communication skills including speaking, presentation, listening, telephone, negotiation, business and medical writing skills necessary to convey information to supervisors, peers, or customers
• Demonstrate a high level of skill with interpersonal relationships and communications
• Working knowledge of Human Resource principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
• Proven ability to effectively supervise other professionals
• Skilled in reviewing the clinical work of others according to professional standards and practice guidelines
• Ability to supervise, evaluate, coach, and develop staff
• Fosters a cooperative and harmonious working climate conducive to maximize employee morale and productivity
• Ability to “put patients first” and enjoys treating patients
• Superior patient/customer service and “bed side manner” skills
• Must be a team player in a multidisciplinary environment
• Demonstrates a value of all contributions to product and outcome
• Displays a professional, approachable and selfless demeanor at all times both to external and internal clients
• Ability to display high degree of inspiration for team members to retain focus of providing highest levels of customer satisfaction
• Willingness to learn and continuously improve, observed, and reviewed; is positively responsive to feedback via audits, observation by peer and supervisors and reviews
• Working knowledge of medical office administration and procedures
• Basic computer skills, including email and basic excel
• Preferred experience with electronic medical record
• Excellent critical thinking, deductive reasoning and decision-making skills
• Sense of urgency, accustomed to tight deadlines, fast paced environment and ability to quickly adapt to change and stressful situations
• Ability to demonstrate Concentra's core values of having a healing focus, selfless heart and tireless resolve to serve others
• Consistent demonstration of servant leadership through actions of being welcoming, thoughtful, caring and respectful to all as well as being skillful in clinical care

Benefits Include: 

• Generous paid time off (PTO)
• Paid holidays
• Set schedule
• Medical and prescription plans
• Basic and enhanced dental and vision plans
• Supplemental health benefits (accident, critical illness, hospital indemnity insurance)
• LifeWorks employee assistance program
• Company-funded HSA
• Short-term disability
• Pre-tax spending accounts (health care and dependent care FSA)
• Training provided in our world-class occupational medicine process management model*
• Medical experts panel (MEP)
• Concentra CME courses
• New hire learning program
• Occupational Health University
• Leadership development program
• Yearly CME stipend and CME time
• Tuition reimbursement
• Professional On-demand Learning Modules*
• Malpractice insurance*
• Unmatched opportunities for advancement locally and nationally*
• Traditional and Roth 401(k) with employer match*
• Competitive salary*
• Colleague referral bonus program*
• Colleague discount program*
• Life insurance/disability
• Pre-tax spending accounts
• Relocation assistance (when applicable)
• Incentive/RVU bonus
• Commuter benefits
• Identity theft services
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This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer, including disability/veteran