Sr. Specialist, Privacy

Concentra is recognized as the nation’s leading occupational health care company.

With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

The Senior Specialist, Privacy will work as a more experienced team member to assist in ensuring consistent organizational adherence with privacy/security compliance regulations associated with the Health Insurance Portability and Accountability Act (HIPAA). Responds to internal/external privacy related inquiries. Participates in regular monitoring activities to help identify organizational privacy compliance improvement efforts. Facilitates timely internal privacy compliance mitigation review and follow-up coordination with operational leadership. Handles various internal administrative tasks including privacy related research and documentation of HIPAA matters. Assists in evaluation of Privacy related documentation, Policies & Procedures, and Standard Operating Procedures for necessary regulatory updates and continuous improvement purposes.

• Take a lead role in effectively coordinating management of the Privacy Office Inbox content.
• Serve as a more experienced level team member and knowledgeable resource for internal/external privacy questions or concerns.
• Facilitate coordination (verbal and written) with applicable internal operational leadership to ensure that privacy issues, concerns or complaints from any internal/external source are appropriately mitigated.
• Provide follow-up correspondence (verbal and written) to applicable internal operational leadership; and review completed mitigation documentation to ensure all applicable corrective actions (including both operational/privacy action items) associated with the privacy/security matter are addressed/documented.
• Research, analyze, maintain understanding of state and federal privacy/security laws and regulations; and work with Privacy Office management to ensure that necessary updates to applicable policies and procedures are made when new laws/regulations are implemented.
• Consult with and/or provide privacy related feedback to organizational departments/staff to help enforce privacy policies/procedure compliance within the organization. Consult with Risk/Legal and/or other applicable Subject Matter Experts (SME’s) when necessary to help address a privacy/security matter.
• Assist in internal strategic planning activities for the Privacy Office (i.e. annual and ad hoc privacy policies/procedures/SOP’s/educational training material review, and trending/monitoring/auditing for privacy compliance educational opportunity identification).
• Support internal Privacy audits/assessments of internal departments and processes; and tracking/management of Business Associate related action items.
• Manage and retain HIPAA and other required documentation effectively both in electronic and database files with strict confidentiality.
• Communicate in a professional business manner via all internal and external verbal/written correspondence (i.e. phone discussions, email, letters, etc.).
• Take a lead role in maintaining a Knowledge Repository for the Privacy team.
• Provide (or assist in providing) Privacy presentations to operational leadership for continuing education purposes.

• Bachelor’s degree from an accredited college or university or equivalent education and
  experience.
• Bachelor's in health administration, policy, or related discipline and/or paralegal degree preferred
• In lieu of higher education, the ratio is 1:1 meaning one year of college equals one year of work
  experience and vice-versa.
• HCCA or IAPP certification preferred.
• Customarily has at least three years of experience in healthcare/occupational healthcare, privacy
  compliance and/or operations.

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions.
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism.
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.

Employee Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.

*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*

Concentra is an Equal Opportunity Employer, including disability/veterans