Central Billing Office Manager- Medical

Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process.

Do you want to use your problem solving skills and knowledge of finance to help heal America's workforce? At Concentra, we serve more than 500 medical centers and 130 onsite clinics nationwide. Concentra colleagues remain fueled by our driving purpose: to provide outstanding patient experience by delivering the highest quality healthcare in an efficient, affordable, and caring manner. We do this by putting all customers first.

Position Summary

The CBO Manager is responsible for partnering in the overall revenue cycle management of a regional Central Billing Office (CBO) to ensure maximum cash flow and protect integrity of Concentra assets.

The Details

• Identify, analyze, and manage all issues pertaining to proper billing, deposits, payment posting and collections of center accounts receivable
• Compile, analyze and present monthly accounts receivable reports
• Coordinate and monitor month end closing procedures within the required time frame
• Maintain and reconcile all month end reports and additional schedules
• Review and summarize timecards and payroll for direct staff and CBO
• Plan and coordinate special projects
• Identify reimbursement opportunities and issues in all markets the CBO serves
• Support operations using the BCS/OccuSource systems by providing reports and requested information
• Identify and report staffing needs according to staffing model to the CBO Director and RVP of Reimbursement
• Develop and maintain key working relationships with top clients/payers to ensure proper billing/collections
• Meet with and schedule regular meetings with payers and employers regarding billing issues
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education/Credentials

• Bachelor's Degree in accounting, finance or business administration, or equivalent job relevant experience and/or education
• In lieu of undergraduate degree, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa

Job-Related Experience

• Customarily has at least five or more years of progressive healthcare billing experience including accounts receivables and multi-location practices
• Customarily has at least six months of prior supervisory/managerial experience

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Concentra Leadership Competencies of Strategic Thinking, Influencing Others, and Communication
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Customer service, writing and documentation skills
• Strong conceptual, analytical, managerial, and interpersonal skills
• Excellent relationship building skills
• Strong analytical and problem-solving skills
• Ability to take initiative, make decisions, and be accountable
• High level of attention to detail, organizational skills, and time-management capability
• Team player, self-starter able to work with little supervision
• Sensitivity to the needs of every individual to be treated with respect and fairness
• Ability to maintain a professional demeanor and confidentiality
• Excellent organizational and multi-tasking skills
• Knowledge of assigned state(s) workers' compensation rules and regulations
• Broad knowledge of desktop computer applications
• Strong understanding of corporate accounting and internal control procedures
• Knowledge of accounting and financial reporting software
• Proficient in Microsoft products and software

Employee Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an equal opportunity employer, including disability/veterans