Associate Director, Medical Ops Telemedicine

Concentra is recognized as the nation’s leading occupational health care company.

With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

The position Associate Director of Medical Operations for Telemedicine is responsible for building clinical teams focused on service delivery, driving key business metrics, clinician support and growing core business. Also, responsible for implementation of strategy and maintaining internal and external relationships across the markets. Ensures superb patient care, satisfaction, and employer experience. Accountable for telemedicine clinical management within area of responsibility. 60% telemedicine shift work with 40% G&A.

• Ensure quality and patient safety through the execution of clinical model across markets and service lines
• Manage key clinical metrics and holds clinicians accountable for PI’s, case length, days to first recheck, and referral pattern metrics delivered by systems reporting data
• Monitor clinical outcomes and intervene in outlier cases
• Maintain clinical proficiencies in patient care and EMR/PM systems to support the ability to coach and fill in as needed.
• Identify need for Coding and EMR Specialist intervention for field re-training.
• Participate in appropriate risk management activities
• Drive patient and client experience/satisfaction metrics such as TAT, patient satisfaction, clinician efficiencies
• Mentor clinicians on service delivery (e.g. managing difficult patients)
• Work collaboratively with telemedicine operations to ensure appropriate support and work flows to foster caring environment for treatment
• Mentor and coach clinicians regarding the clinical model, outcomes, business metrics, patient/client satisfaction and center management
• Develop colleague success through all aspects of the talent life cycle for clinicians within the region including recruiting, hiring, onboarding, systems training, orientation, mentoring/development, engagement, retention, performance management and succession planning
• Work with operations to ensure patient care delivery teams are functioning at an optimal level
• Foster an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition
• Lead and promote collaboration across multiple disciplines and teams to achieve clinical and business outcomes
• Manage and monitor key clinical metrics including efficiencies, cost per encounter, coding and documentation, and others, while understanding the relationship between these and financial outcomes

• Medical degree (MD) or Doctor of Osteopathy (DO) degree from accredited institution; Major: Medical Doctor or Doctor of Osteopathy
• Board Certified in Occupational Medicine, or other Primary Care specialty (such as Emergency Medicine, Family Medicine, or Internal Medicine)
• Current unrestricted medical license in state of jurisdiction as required for clinical and/or business duties
• ACLS Certified preferred
• Customarily has at least five years of directly applicable experience including relevant clinical and supervisory experience for clinical scope
• Prefer three years of experience in managed care, physician management and occupational/preventive medicine consulting with employer groups
• Prefer experience with electronic medical record.

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies

Employee Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.

*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*

Concentra is an Equal Opportunity Employer, including disability/veterans