Engineer III, Quality Assurance - IT

Concentra is recognized as the nation’s leading occupational health care company.

With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

As a QA Automation Engineer III, you will work on test automation projects to help implement automated testing strategies, frameworks, and test scripts for Concentra’s applications to improve the quality and usability of Concentra’s software. This role requires advanced programming skills, experience with automation tools, and the ability to work independently on automation projects. This role will also focus on mentoring, guiding, and training junior QE team members.

Test Planning and Design:

• Expert understanding of QA methodologies and processes used throughout the software development industry.
• Develop and implement comprehensive test automation strategies that align with organizational objectives.
• Create and implement automated testing frameworks based on application needs.
• Maintain and refactor existing test frameworks and associated automated tests.
• Drive innovation by researching and recommending new tools, technologies, and methodologies to improve test automation efficiency.
• Adhere to and enforce all QA industry test automation best practices and standards across the QA organization.
• Lead complex automated testing initiatives by overseeing the planning and execution of complex testing projects, including cross-platform and cross-browser testing.

Testing Execution:

• Perform automated non-functional, functional, integration, and regression testing across various platforms and devices.
• Identify, document, and report software defects and inconsistencies using tracking tools like JIRA.
• Cross-functional testing with other QE team members of other applications.
• Ability to identify key interdependencies between applications to minimize risk during testing.
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Collaboration:

• Partner with QA leadership to define and prioritize automated testing efforts and identify potential framework gaps.
• Participate in creating test framework roadmaps, estimating testing efforts, and identifying potential risks.
• Provide guidance, support, and training to junior QE team members to help improve their automated testing skills and methods.
• Work with QA leadership to establish and enforce QA best practices, guidelines, and standards for automated testing across all applications.
• Ability to communicate complex technical QE concepts to non-technical stakeholders.
• Perform code reviews of automated testing code for QE peers.
• Stay up to date with evolving industry standards, tools, and techniques for software quality assurance.

Quality Metrics and Reporting:

• Communicate and report testing progress, coverage, defects, and results effectively to management and stakeholders.
• Provide recommendations to QA leadership for improvements to QA automation processes to enhance software quality.
• Work with QA leadership to establish automated test reporting guidelines for each test framework.
• Establish KPIs and metrics to measure automation effectiveness.

Job-Related Experience

• Education Level: Bachelor’s Degree; Major: Computer Science or Computer Engineering
• ISTQB certifications are a plus.
• Experience in lieu of required education is acceptable: Yes
• 5-8 years of experience in software quality engineer testing roles based on the following experience.
• At least 5-8 years of experience developing and executing automated test frameworks, plans, strategies, and test cases.
• At least5-8 years of experience with software testing operating in a CI/CD environment.
• At least 5-8 years of automated testing experience with desktop and/or web applications developed with at least one of the following: C#, Java, C, ASP.NET, Python, JavaScript, Power Builder, Web Services and API development, WebLogic.
• At least 5-8 yearsof experience using Project and Test Management tools (Jira, Zephyr, TestRail).
• Previous health care industry experience within both the provider and payer markets is a plus.
• Previous experience with high volume EMR, PMS, and ERP applications is a plus.

Job-Related Skills/Competencies

• Develop and maintain automated test scripts for UI, API, and Database testing.
• Comprehensive understanding of automated test methodologies and techniques.
• Experience in creating and maintaining UI testing frameworks (Cypress, Selenium, Playwright, etc.).
• Experience in creating and maintaining API testing frameworks (Karate, Rest-Assured, etc.).
• Knowledge of Agile methodologies and frameworks (Scrum, SAFE).
• Understanding of how QA automated testing fits into software development lifecycles.
• Knowledge of QA testing methodologies and tools.
• Ability to troubleshoot complex issues, identify root causes, and propose effective solutions.
• Advanced experience creating detailed QA documentation.
• Maintain a high level of proficiency with the company’s core applications.
• Experience working with test case management tools (Zephyr, TestRail, etc.).
• Experience working with source control systems (GitLab, Bitbucket, GitHub).
• Advanced SQL skills are required.
• Advanced API testing experience is required.
• Advanced experience with SauceLabs, or similar tools is preferred.
• Experience with CI/CD tools is preferred (Bamboo, Jenkins, GitLab CI, etc.)
• Experience testing shared desktop applications is preferred (i.e., Citrix).
• Experience debugging desktop and web applications is preferred.
• Experience with Fiddler, WireShark, or similar tools is preferred.
• Experience with performance testing is plus.
• Experience with security testing is a plus.
• Solid understanding of networking protocols (TCP/IP, HTTP1.x/2, TLS, etc) is a plus.
• Experience with cloud-based testing environments is a plus.
• Eager to learn new skills, tools, and technologies.
• Ability to communicate effectively across all levels of the IT organization.
• Strong analytical and problem-solving skills.
• Possess strong organizational skills.
• Effective listening skills to understand any valuable information being disseminated.
• Ability to perform day-to-day activities with minimal direction.
• Ability to multi-task, self-organize, juggle multiple priorities without compromising quality.
• Strong attention to detail and the ability to think outside the box.
• Demonstrate a strong work ethic, flexibility, dependability, and a positive can-do attitude.
• Enjoys working in a collaborative, team-based environment.

Employee Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.

*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*

Concentra is an Equal Opportunity Employer, including disability/veterans