Administrator, Systems

Concentra is recognized as the nation’s leading occupational health care company.

With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

The Systems Administrator will be responsible for the daily administration, maintenance and support of our endpoint devices and systems infrastructure. This includes Windows/Citrix endpoints and Microsoft infrastructure, M365 application environment, and vulnerability & patch management. The ideal candidate will have strong technical skills in Microsoft technologies, experience with virtualization environments, and the ability to troubleshoot complex issues while maintaining a focus on the end-user experience and operational efficiency. Provide technical expertise in managing our Windows and Citrix environment while ensuring optimal performance and availability of critical systems for Concentra operations.

• Administer and maintain Windows & Citrix endpoint and cloud environments (M365, Intune, Exchange, Autopilot, Entra ID, etc.).
• Provide Tier 3 technical support, troubleshooting complex issues while meeting established SLAs & KPIs.
• Implement and maintain patch management, system backups, security, and user access control across platforms.
• Support VPN solutions and remote access technologies for seamless user connectivity.
• Monitor system performance and capacity, proactively addressing potential issues to maintain optimal operations.
• Create and maintain comprehensive technical documentation, knowledge base articles, and standard operating procedures.
• Assist with system upgrades, migrations, and deployments while minimizing operational disruption.
• Participate in technology optimization projects and the implementation of new solutions for Concentra centers.
• Identify automation opportunities and process improvements to enhance operational efficiency.
• Serve as the technical resource for the team, sharing knowledge and mentoring junior members.

• Education Level: Bachelor’s Degree ; Major: Computer Science, Information Technology
• Experience in lieu of required education is acceptable
• 3+ years of experience in systems administration.
• Strong knowledge of Windows endpoint management.
• Experience with Citrix virtualization technology and thin client management.
• Working knowledge of Microsoft 365 administration, InTune, SCCM, and Entra ID.
• Experience with patch management and system security.
• Familiarity with VPN solutions and remote access technologies.
• Strong troubleshooting and problem-solving skills.
• Excellent documentation and communication abilities.

Job Related Skills/Competencies

• Ability to Influence: Works with leaders and team members to drive change and influence decision making by using objective metrics, comprehensive viewpoints, and strong partnerships.
• Analytical Skills: Works with leaders and team members to drive change and influence decision making by using objective metrics, comprehensive viewpoints, and strong partnerships.
• Critical Thinking: Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Drive to Perform: Identifies and accomplishes challenging objectives or personal goals. Works effectively with others to achieve goals. Looks for and takes advantage of opportunities. Maintains a high level of interest and enthusiasm.

Employee Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.

*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*

Concentra is an Equal Opportunity Employer, including disability/veterans