Mail Room Specialist

With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

The CBO Mail Room Specialist is responsible for processing incoming and outgoing mail and packages for internal and external distribution. This includes metering outgoing mail, operating, and maintaining equipment, recording postage and overnight  delivery expenses, mail distribution, ordering supplies, and other clerical duties.

• Process all outgoing mail using the mail meter, making sure it is done prior to mail pick up daily
• Pick up and deliver mail to post office (when applicable)
• Ensure accounting allocation of funds using the mail meter
• Prepare and send all over-night packages for the Central Business Office (CBO)
• Sort and distribute interoffice mail
• Order and maintain supply inventory (paper, envelopes, office supplies, etc.)
• Operate and maintain Pitney Bowes equipment
• Track postage expenditures postage by phone
• Record and maintain records of information such as charges and destinations of insured's, registered mail, or C.O.D. packages
• Inspect wrapping, addresses, and appearances of outgoing packages or letters for conformance to standards and accuracy
• Answer inquiries regarding shipping or mailing policies
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• High school diploma or GED equivalent
• Customarily has at least six months of demonstrated general office experience
• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Familiarity with Microsoft Excel, Outlook, Word experience required
• Ability to perform arithmetic calculations of addition, subtraction, multiplication, and division
• Ability to alphabetize
• Familiarity with mail meter machine
• Familiarity with UPS, FedEx, and Airborne packaging
• Ability to communicate effectively
• Excellent time management skills
• Demonstrated good written and verbal communication skills
• Strong attention to detail
• Ability to meet daily, weekly, and monthly deadlines and adapt to changing environment
• Ability to work independently
• Ability to handle multiple tasks, projects, duties, and priorities, when assigned

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the  essential functions. While performing the duties of this job, the employee is continuously sitting for extended periods, frequently to occasionally standing and walking. May continuously utilize hands and fingers for typing, flex or extend wrist to perform  other jobrelated tasks. The employee is continuously required to use hands and fingers to feel, handle, or operate PC, office equipment and/or other equipment. This position may require continuous to frequent stooping, pushing, pulling, twisting, reaching, or overhead reaching, and climbing in the performance of work. The ability to hear and understand with clarity and detect sound, and have conversations with staff, customers, management, etc. Hearing within the acceptable range for telephone and in-person contacts. Normal or corrected vision to acceptable levels for office work. The ability to constantly lift/carry up to 50 pounds using the appropriate lifting techniques/mechanisms (Buddy System or manual/mechanical lift/cart).

Work is performed primarily in an office environment. Involves frequent telephone contact with clients, staff, and management. Position requires flexibility in working hours. Must be able to effectively resolve conflicts as they arise. The mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. In this position, the employee may have imposed pressure on a routine and frequent basis to meet various deadlines, contact with people in stressful and unpredictable situations and to handle confidential and sensitive information and situations with care. 

• 401(k) with Employer Match
• Medical/Vision/Prescription/Dental Plans
• Life Insurance/Disability
• Paid Time Off
• Colleague Referral Bonus Program

This position is eligible to earn a base compensation rate in the range of $21.00 to $23.00 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.

• External candidates: submit your application on concentra.com/careers
  
• Current colleagues: visit the internal career portal on the main page of MyConcentra to apply 

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including but not limited to the Los Angeles County Fair Chance ordinance, San Francisco Fair Chance ordinance, and the San Diego County Fair.

Concentra is an Equal Opportunity Employer, including disability/veterans