Human Resource, Coordinator

Concentra is recognized as the nation’s leading occupational health care company.

With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

Using discretion and independent judgment, the Human Resources Coordinator is responsible for providing human resources support to the Organization to achieve its long term vision and strategic initiatives, as well as meet the needs of the day-to-day operations.

Essential Duties and Responsibilities

• Demonstrates behaviors consistent with the Mission Statement, Core Values of the Organization, and consistently demonstrates a commitment to customer service excellence
• Ensures compliance with all established company policies and procedures
• Provides administrative human resources support for the Organization. Support services include, but are not limited to personnel file maintenance, licensure tracking and maintenance, benefit, and payroll administration, corporate compliance, workers’ compensation
• Conducts new manager orientation and prepares new hire packets. Ensures accurate and timely completion of the new hire paperwork
• Facilitates in the processing of terminations, salary increases, status changes, as well as providing next steps in unemployment claims & leaves of absence requests
• Supports and consults with Human Resources Manager or Regional Human Resources Director regarding employee inquiries, investigations, and organizational effectiveness
• Compiles information and materials that may involve extensive research and include highly confidential and sensitive information
• Implements and communicates new or updated processes or policies to the field
• Maintains accurate, complete, and organized records, reports, files, and other documentation including tracking, organizing, and auditing this information in a timely manner
• Performs other duties or special projects as assigned under the supervision of the Director of Workforce Compliance.
• Remote role. 

Education/Credentials

Bachelor’s Degree in Healthcare Management, Business Administration, or related field of study; Degree must be from an accredited college or university, or equivalent education and experience.

Job-Related Experience

• Customarily has at least one (1) year of applicable experience in benefit administration, payroll administration, and / or basic HR functions.
• Experience in a healthcare organization is preferred.
• Prior experience in a multi-state organization with exposure to related state law preferred

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Ability to prioritize, handle multiple projects, and complete assignments in a timely fashion under frequent and numerous deadlines
• Must be detail-oriented with expertise in problem solving, observation, group dynamics, and interpersonal relations
• Good judgment and effective decision-making skills are required
• Ability to handle sensitive and confidential information with mature judgment and integrity at all times
• Proficient with Microsoft Office Suite and HRIS database
• Excellent written, verbal and interpersonal communication skills required
• Ability to work with a diverse population while delivering high quality, customer focused service

Physical/Mental Requirements

While performing the duties of this job, the employee is continuously sitting for extended periods, occasionally standing and walking. Due to the nature of this position, an employee can expect heavy computer usage and performing other job tasks requiring repetitive motion and hand and wrist flexion/extension for at least six or more hours during the workday. Occasional stooping, pushing, pulling, reaching or overhead reaching, and climbing in the performance of work. The ability to hear and understand with clarity and detect sound, and have conversations with staff, customers, management, etc. Hearing within the acceptable range for telephone and in-person contacts. Normal or corrected vision to acceptable levels for office work. The ability to lift/carry up to 10 pounds.

Work is performed in primarily in the office/remote environment. Involves substantial contact with staff, management, and others. Position requires flexibility in working hours. Must be able effectively resolve conflicts as they arise.

Travel is not required.

401(k) Retirement Plan with Employer Match

Medical, Vision, Prescription, Telehealth, & Dental Plans

Life & Disability Insurance

Paid Time Off & Extended Illness Days Offered

Colleague Referral Bonus Program

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer, including disability/veterans