The Facilities Service Coordinator interacts with various contractors and vendors regarding maintenance projects throughout the US. The position supports multiple service ticket requests and assignments. Projects may include minor construction, renovation and preventative maintenance.
The coordinator supports activities that keep Concentra’s locations fully functional. This position provides the Facilities Manager and Senior Facilities Manager with input in the planning and design coordination of current and future medical centers, the contractor/vendor bid process, contract negotiation with contractors/vendors, and all aspects of the construction and post-construction phases.
| • | Provides coordination to the Facilities team in all aspects of maintenance of medical centers throughout the United States | |
| • | Assist with service ticket requests to maintain Concentra’s portfolio of over locations | |
| • | Provide daily administration of facility maintenance to ease the workload of operational teams and advise Facilities leaders of any problematic issues | |
| • | Assist the Facilities leaders with building and refining resource listing of national contractors/vendors | |
| • | Support preventative maintenance opportunities/program activities | |
| • | Maintain zone and regional level status reports for the real estate and market leadership teams | |
| • | Work closely with the market leadership teams, the corporate real estate team, architects, real estate brokers, landlords, construction companies, various external vendors, and internal support departments (IS, Telecom, Radiology and Procurement) |
Physical Responsibilities:
Education Level: High School Diploma or GED
Customarily has at least the following experience: 2 years
| • | Customarily has at least two or more years of experience in Construction of retail, commercial and office environments (preferably with medical center experience) |
• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally sitting and continuously standing and walking. Continuously utilizes hands and fingers and frequently flexing or extending wrist to perform job-related tasks. Normal or corrected vision to acceptable levels for office work. The hearing is within the acceptable range for various communications such as telephone, in-person, virtual (electronic), etc. The ability to lift/carry up to 10 pounds.
Work is performed primarily in an office/field environment. This position requires frequent communication with clients, staff, management, and customers. The position requires flexibility in working hours. Must be able to resolve conflicts as they arise effectively.
The mental demands described here represent those that an employee must meet to perform this job's essential functions successfully. In this position, the employee may have imposed pressure on a routine basis to meet various deadlines. Based on the nature of the job and healthcare industry, some stressful and unpredictable situations require a person to address them with care and sensitivity as company policies and regulations require. Employees are more than likely to access confidential and sensitive information and must handle these documents with extreme care.