Coordinator, Benefits

Concentra is recognized as the nation’s leading occupational health care company.

With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

The HR/Benefits Coordinator is responsible to assist in the development and delivery of Human Resource services and in the specific area of human resources and benefits administration.

• Accurate and timely input of all employee data changes (i.e., transfer, costing, status change, position change, standard hours).
• Work with vendor responsible for benefit enrollments and changes, including any reimbursements or retro-deductions as it concerns employee deductions.
• Assists employees in resolving escalated benefits or 401(k) issues in an effective, customer focus and timely manner. This may include correcting data, processing forms, and coding information into a database in accordance with system policies and regulations.
• Reviews daily, weekly and monthly reports to address errors or control/reconciliation/audit needs
• Process Garnishments/Medical Orders and benefit subpoenas, as well as complete employer portion of Medicare form.
• Work with HR Admin vendor (currently Businessolver (BSC)) regarding escalations.
• Mail/Return Mail processing.
• Understand the HR/Payroll system and work with internal departments to drive efficiencies.
• Establishing, maintaining, and performing administrative processes for any employee benefits that are administered in-house
• Support to employees and field HR Coordinators in the area of benefits administration basic HR Policy, Procedures, and Practices.
• Assisting with the daily operation of the HR Help Line, which includes addressing employee questions/issues, directing questions/issues to other areas of HR as necessary, and tracking calls as needed.
• Providing scheduled routine reports to field HR Coordinators, as well as providing reports on an as-needed basis.
• Assisting with the routine audit of information within the Oracle HR/Payroll System.
• Providing assistance with regular and routine processes associated with Benefits or HR Administration. Examples include open enrollment, vendor eligibility management, and/or eligibility audits.
• Identifying areas where existing policies and procedures require change, or where new protocols need to be developed, so as to maximize the efficient administration of the employee benefits function.
• Supports the mission and direction of the organization.
• Other duties as assigned.

• Education Level: Associate Degree ; Major: Human Resources or a related field of study
• Associate’s degree from an accredited college or university or equivalent education and experience
• In lieu of higher education, the ratio is 1:1 meaning one year of college equals one year of work experience and vice-versa.
• Experience in lieu of required education is acceptable
• At least one (1) year of Human Resources experience with a general knowledge of the payroll process and benefits administration (preferred).

Job Related Skills

• Proficient in all Microsoft Office programs, including v-lookup and pivot table excel skills.
• Knowledge of Oracle and/or ADP HRMS, or a related software package, is highly desirable, but not required.
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines.
• Strong attention to detail.
• Excellent interpersonal and communication skills, both written and oral.
• Knowledge of employee benefits and applicable laws/regulations preferred
• Ability to handle issues involving sensitivity, confidentiality, and legal exposure.
• Commitment to high standards, integrity and ethics.
• Tremendously proactive, customer/results focused high achiever, delivers on commitments.
• Desire to champion best practices.
• Ability to work with all colleagues within the organization and facilitate communication effectively.

Employee Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.

*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*

Concentra is an Equal Opportunity Employer, including disability/veterans