Concentra Specialist I, Security - IAM

Concentra is recognized as the nation’s leading occupational health care company.

With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

The Specialist I, Security- Identity and Access Managment is responsible for delivering quality customer service. This position must support and communicate best security business practices with other IT resources dedicated to systems access, support, and security. The specialist will be responsible for establishing, implementing, and enforcing security policies, standards, and guidelines related to all information systems. The specialist will be responsible for providing timely resolutions to incidents related to the security of all information systems. The specialist will provide secondary support for the IT Department and will be expected to interact with other senior business leaders.

The Specialist I, Security- IAM is challenged with ensuring that state-of-the art security techniques are employed to maintain the highest level of security for all platforms and applications maintained by the company while at the same time not compromising system efficiency. The position must ensure a superior level of customer service is offered to all users. In addition, the specialist must resolve any security breach in a professional timely manner.

• Assist with the providing timely resolutions to problems assigned to the Security Department.
• Participates in the development and maintenance of the Information Services Policies and Procedures.
• Provide support to other team members when assigned tasks.
• Monitor access control logs and security violation logs.
• Keep abreast of the “state of the art” security techniques and solutions to advise systems designers and users on security techniques that best implement stated policy and standards for the following:
  • Directory Services - Active Directory/LDAP/SAML/SSO
  • MFA
  • Cloud Platforms - AWS/Azure
  • Security Protocols - TLS/SSL
  • Scripting languages - Python/Pearl
• Aid in conducting investigations into any alleged computer or network security compromises, incidents, or problems under the direction of the Manager, Information Security.
• Provide support in defining, updating and standardizing system-defined tables and configuration for all application; thoroughly test the systems before user deployment.
• Develop reports, upon request, utilizing various report-writing tool in all applications.
• Recognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion.
• Monitor and report on any security violation related to the unwarranted access to corporate data.
• Ensure that all applications and system related problems are resolved in a timely and efficient manner.
• Maintain awareness of the rapidly changing Concentra Medical environment and recommend cost efficient techniques when supporting corporate and field systems.
• Support the mission of and direction of Concentra Information Services both within the department and throughout the corporation.
• Build team spirit by assisting and coaching other staff members.
• Assist in the completion of any activities, tasks, and projects as defined.
• Ensure all changes comply with the Change Management policies and procedures.

• Education Level: Bachelor’s Degree ; Major: Business Systems, Computer Science
• Experience in lieu of required education is acceptable
• Customarily has at least two years the following experience: 
  • Large scale multi-site IS operations experience.
  • PC Hardware and peripheral experience.
  • Knowledge of Microsoft productivity applications.
  • Knowledge of browser-based technology.
  • Understanding of operating systems such as Windows and OS X/iOS.
  • Experience with security administration and network monitoring tools.
  • Understanding of Essential Security Business Practices.
  • Experience with managing personal and enterprise firewalls a plus.

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Requires superior teamwork skills.
• Strong interpersonal and communication skills a must; ability to read, write, and speak in a professional manner.
• Excellent analytical and problem solving skills are essential.
• Must possess a personal sense of urgency.
• Ability to effectively multi-task and adapt to changing business priorities.
• Superior customer service skills.
• Excellent time management and organizational skills are required.
• Excellent attention to detail.

Employee Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.

*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*

Concentra is an Equal Opportunity Employer, including disability/veterans