Manager, Payroll Services

Concentra is recognized as the nation’s leading occupational health care company.
With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

The Manager of Payroll Services will be responsible for all day-to-day payroll operations for Concentra, including physician and nonphysician payroll (approximately 14,000 employees). They will manage the production payroll operation utilizing two platforms, Oracle EBS and ADP. General responsibilities include, but are not limited to leading a highly skilled and motivated payroll processing team; ensuring timely and accurate payroll runs; troubleshooting issues; handling colleagues inquires; implement and manage processes and procedures; manage internal controls. Ensures compliance with local, state and federal regulations during payroll processing. The Manager of Payroll Services will collaborate with HR, Finance, and IT to maintain efficient payroll systems and processes.

The position will report to the Director of Payroll Services, and will lead a team at the corporate office, including in-office and remote workforce. The Manager of Payroll Services will bring a demonstrated history of managing people and systems to deliver support and solutions to the business. The role will require strong relationship building and negotiation skills and management of all applicable external service providers in connection with these functions.

• Manage end-to-end payroll processing for a large, multi-state colleague population in Oracle and ADP.
• Ensure compliance with federal, state, and local wage and hour laws, tax regulations, and company policies.
• Oversee payroll audits, reconciliations, and reporting.
• Supervise and develop a team of payroll specialists, providing training and performance feedback.
• Allocate workload and ensure deadlines are met for bi-weekly payroll cycles.
• Maintain internal controls to safeguard payroll data and prevent errors or fraud.
• Stay current on legislative changes impacting payroll and implement necessary updates.
• Partner with HRIS and Finance teams to optimize payroll systems and integrations.
• Identify opportunities for automation and process enhancements.
• Serve as escalation point for complex payroll inquiries and resolve issues promptly.
• Communicate effectively with employees and management regarding payroll policies and procedures.
• Manage initiatives to enhance the overall colleague and leader experience, ensuring high levels of satisfaction with payroll services.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

•  Education Level: Bachelor’s Degree with a from an accredited college or university, or equivalent education and experience
• In lieu of higher education, the ratio is 1:1 meaning one year of college equals one year of work experience and vice-versa.
• Certified Payroll Professional (CPP) preferred
• 3-5 years management experience in multi-location, state environment with 4,000+ employees
• Technically adept with required software applications including but not limited to Oracle and KBase.
• Microsoft Excel and Microsoft Access. Experience with other in-house HR/Payroll applications a plus, such as ADP.
• Experience with system setup, maintenance and interfaces to payroll application.
• Working understanding of underlying table structures and architecture.
• Current knowledge of payroll laws and regulations (i.e., multi-state termination law compliance)

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an equal opportunity employer, including disability/veterans