Sr Manager, Payroll Systems

Concentra is recognized as the nation’s leading occupational health care company.

With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

The Senior Manager of Payroll Systems is a strategic and technical leader responsible for optimizing, governing, and supporting payroll technology systems, with a strong emphasis on UKG ProWorkforce Management, Oracle (payroll and payroll tax configurations), iCIMs, and organizational hierarchy design. This role will collaborate with HR, IT, and Finance to ensure payroll and payroll tax accuracy, compliance, and system integrity for a large, multistate organization that oversees payroll for approximately 14,000 employees.

The position will report to the Director of Payroll Services, and will lead a team at the corporate office, including in-office and remote workforce. The Senior Manager of Payroll Systems will bring a demonstrated history of managing systems to deliver support and solutions to the business.

Payroll Systems Leadership & Strategy:

• Serve as the payroll system owner including end to end testing and production for UKG ProWorkforce Management, Oracle, and organizational hierarchy.
• • Develops long term roadmaps in collaboration with IT for payroll system enhancements, automations, integrations, and technology improvements.
• • Lead system governance, ensuring consistent configuration standards, best practices, and documentation.
• • Oversee integrations between UKG and downstream systems (GL, benefits, vendor files, etc.)

Payroll Tax Configuration & Compliance:

• Partner with Payroll Tax team, to oversee multi-state payroll tax setups including SUI, SUTA, local tax jurisdictions, reciprocity rules, supplemental wage tax logic, and withholding rules.
• • Assist Payroll Tax team, to ensure quarterly/annual tax reviews, year-end processing, audits, and reconciliation needs are accomplished.

UKG ProWorkforce Management Configuration, Optimization & Support:

• Partner with IT to lead the configuration of pay rules, deduction codes, earnings codes, work groups, tax profiles, and job/pay structures are maintained.
• Oversee and support integration with UKG to Oracle payroll/tax system.

Organizational Structure & Hierarchy Management:

• Manage and maintain organizational hierarchy across company structure, business units, cost centers, locations, supervisors, and labor distribution, through daily reconciliation reports, ServiceNow tickets, and email requests.
• Ensure alignment between HR, Finance, and Payroll structures including supporting reorganizations and acquisitions.

Operational Excellence, Testing & Support:

• Provide leadership and direction for the Payroll Systems Team, ensuring compliance and operational excellence.
• Partnership with payroll leadership to maintain system testing and training for Payroll/Tax Services team members.
• Support iCIMS recruitment and onboarding by managing user access, creating locations, completing daily system audits, resolving issues through ServiceNow, and coordinating with iCIMS support, HRIS, and third-party vendors.
• Partner to support acquisitions and new openings, including company analysis, iCIMS new hire file loads, offer letter initiations as needed, and collaboration with Legal to ensure accurate GRE placement.
• Serve as the subject matter expert for all payroll systems, implementing automated audits and controls to ensure payroll/payroll tax accuracy and compliance. Support miscellaneous programs related to payroll/payroll tax, such as the Alumni Portal, API Wizard, KBACE.
• Perform Oracle quarterly and annual payroll/payroll tax testing, additional system testing as needed, and monthly Vertex update testing to ensure system accuracy and compliance.

•  Education Details: Bachelor’s degree from an accredited college or university or equivalent education and experience
• In lieu of higher education, the ratio is 1:1 meaning one year of college equals one year of work experience and vice-versa.
• Customarily has at least 7 years of experience in payroll systems or HRIS, with at least 3 years in a leadership role.
• Strong expertise in UKG ProWorkforce Management and Oracle maintenance including interface to payroll applications.
• Experience with system setup and maintaining complex organization hierarchies in HR/Payroll systems.
• Current knowledge of payroll laws and regulations, multi-state payroll tax rules, wage reporting, SUI/SUTA, and quarter/year end processing.
• Demonstrates exceptional attention to detail and strong organizational skills, with the ability to effectively multitask and adapt in a fast-paced environment where payroll and payroll tax regulations are continually evolving.
•  Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Detail-oriented with a high degree of accuracy.
• Ability to manage multiple priorities simultaneously with ease (and sense of calm) and the ability to re-prioritize quickly.
• Strong analytical and organizational skills.
• Team player with a cooperative attitude.
• Represents Payroll team effectively and professionally in all circumstances and situations with the organization, colleagues, management, internal/ external customers and vendors.
• Consistently demonstrates and embodies high integrity, morals and values.
• Holds self and team accountable to execute projects, meet deadlines and milestones within project scope.
• Inspirational and motivational leader to ensure the success of the individual employee and the
• Results and resolution oriented - high sense of urgency.
• Promotes, embodies and sets the standard for customer service excellence (internal and external).
• Strong team player and promoter of team skill development.
• Views talent development and coaching for team members as a strategic imperative and establishes organizational processes to attract and retain best of class talent.
• Champions continuous improvement of Payroll processes and individual capabilities and expectations for the team.

Employee Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.

*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*

Concentra is an Equal Opportunity Employer, including disability/veterans