The Market Clinical Manager (MCM) position exists to provide full-time Advanced Practice Clinician (APC) patient care at the center level and across the market. Partner with the Director of Medical Operations to ensure consistency of clinical care delivery. Train and mentor new APCs throughout the market. The MCM will assist in identification of opportunities to improve clinical quality and patient experience across the assigned market. Build relationships with employers to support business growth.
Concentra is recognized as the nation’s leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.
Covering across the Baltimore Market
As a Market Clinical Manager you will:
• Spends 100% of time in a center providing direct patient care under the direction of the designated Staff Physicians, leading by example, and demonstrating an exceptional patient experience
• Assumes the role and responsibilities of Clinical Manager, whether functioning in the capacity of Clinical Manager at a specific location or in the capacity of the Market Float
• Drives patient and client experience and satisfaction metrics
• Responsible along with the Center Leadership Team for creating an environment of clear responsibility, authority, autonomy, and accountability that energizes and encourages the staff to perform at their personal best
• Practices excellent service delivery and leads by example for patient experience
• Mentors and trains new APCs and future clinical leaders throughout the market while delivering patient care
• Identifies and communicates to Director of Medical Operations (DMO) opportunities to improve clinical quality and workflows at the Center and Market levels
• Works with DMO and Director Therapy Operations (DTO) to identify clinical improvement opportunities
• Create consistency in adhering to Concentra’s procedures, guidelines, and quality across the assigned market
• Fosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition
• May be required to observe drug/alcohol testing of patients
• Develops and maintains relationships with employers to drive market growth. Understands market financial drivers and outcomes to achieve business needs
EDUCATION/CREDENTIALS
WORK ENVIRONMENT AND CONDITIONS:
BENEFITS SUMMARY
This position is eligible to earn a base compensation rate in the state range of $137,000.00 to $199,000.00 salary depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.
Concentra provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, pregnancy, protected veteran status, disability, or other protected categories. In addition, Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.