Quality Assurance Team Lead - St. Mary's

Concentra is recognized as the nation’s leading occupational health care company.

With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

The Team Lead, Quality Control at St. Mary’s Medical Park Pharmacy (Concentra) performs daily quality control tasks for the repackaging/relabeling department in accordance with St. Mary’s policies and procedures to ensure FDA 211 cGMP compliance and all other duties assigned by the Director of Quality.

• Responsible for day-to-day approval or rejection of all primary package components, in-process
  materials, packaging materials, labeling, and drug products at St. Mary’s Medical Park Pharmacy.
  More specifically:
  
  • Receiving Department: Quality Control Lead is responsible for approving or rejecting and documenting, all medications, packaging components and returns.
  • Labeling Department: Quality Control Lead is responsible for approving or rejecting and documentation of products that are labeled or relabeled.
  • Repackaging Department: the Quality Lead Supervisor is responsible approving or rejecting and documenting the cleanliness of repackaged rooms prior to initiation of the repackaging of a product. The role and team are responsible for approving or rejecting and documenting all batches of repackaged, relabeled and passthrough products at St. Mary’s.
• Assists the Director of Quality in staff training exercises related to Quality Assurance and Quality Control
• Works with the Director of Quality in investigations related to Quality Assurance and Quality Control including investigations on deviations, complaints, recalls, and Corrective Actions and Preventive Actions (CAPA).
• Collaborates with the Director of Quality in organizing and execution of quarterly Quality Unit meetings.

Education Level: High School Diploma or GED

Job-Related Experience

• 3-5 years at a workplace that was responsible for maintaining FDA 211 cGMP compliance

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and
  propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Must be very detail oriented.
• Excellent time management and organizational skills
• Exceptional ability to collaborate with fellow colleagues.
• Must be able to multi-task and prioritize effectively.
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions.
• Ability to work independently within guidelines and company policies.
• Familiarity with Microsoft Excel, Outlook, Word experience required

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.

*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.